Scenario: This issue (or at least this version of the issue) is specific to the Surface Pro 2 (all versions). Trying to start my video I would end up with this error: “We couldn’t start your video.”
This would happen regardless of the camera I would use, including either the built-in front or rear facing camera. To make matters even more strange, when I would go into the Lync | Options, it would display the video preview once. If I open up Lync | Options again, I would get an error stating the camera could not be found and restart Lync. If I closed Lync and opened it back up, I could again show the preview once but I would never be able to start my video.
At first, I thought maybe the issue was related to my setup. Here is a quick picture:
I use a Surface Pro 2 with Surface Dock to power my main screen. I than have an USB Pluggable UD-3900 to power the second two monitors. So I started by removing all of that software but nothing changed. Removed and reinstalled Lync, back to RTM and still had the problem.
Solution:
A quick trip into device manager and I found that the “Surface Pro System Aggregator Firmware” had a yellow “bang” next to it.
Opening the item from here did not do anything to fix the issue. Instead, you need to follow these steps:
1. Open up Devices and Printers. There you will see your surface and it will have a Yellow Bang there as well. Right-click and choose troubleshoot.
2. It will ask you to Automatically Search for a solution. Allow the computer to grind away for a few minutes attempting to find the fix. It won’t and it will fail miserably.
3. After a few minutes, you will get an option that tells you that you need to reboot your computer and you will have a view details options. You need to click it! From there, you will get a new screen like this:
Click Restart Computer and than Lync will be fixed and your USB devices and camera will work 100%. As I mentioned at the start, most likely an unique issue which required an unique fix but worth checking on.
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Sorry for the offtpic comment, but you cannot be contacted via any other traditional mean (sending a message to the blog author, or revealing your email address somewhere on the blog)
The archive section does not work, if I click on the bottom of the main page for older entries ( http://masteringlync.com/page/2/ ) , is still shows the recent X number of entries, not the older entries.
Ok it seems your blog is in write-only mode; then why do you allow comments if you dont react on them…
Once I approve a comment from a person, than that person is fair game on any other comments automatically. And typically I try to reply to all comments when possible. I’m checking on the archive thing and why paging isn’t working.
Thanks,
Richard
Richard, I’m more interested in your standing desk! How do you find it? Would you ever go back to a sitting desk?
Rick – I actually built it myself based on what I found on another blog (http://iamnotaprogrammer.com/Ikea-Standing-desk-for-22-dollars.html). I have three end-tables, I connected them together using some simple metal brackets found at Home Depot. I did some research to get the right height of the keyboard/mouse.
As for the last question. At this time, I wouldn’t go back to a sitting desk anytime soon. I purchased a good standing mat and have an old stool I use occasionally to rest my feet. But so far – so good!
Thanks for the reply and the link. I might have to retrofit my home setup, however work is an entirely different problem. 🙂