Update Your Phones (Soon!)
UPDATE: The can has been kicked down the road. You now have till January 2020. On Thursday of last week, Microsoft dropped a post on the Tech Communities page with pretty much no context. Here is the announcment: “To provide…
Quick Tip: Get Subscriber Access Usage Stats
So recently I had a task to figure out how often Subscriber Access was being used in an environment. Thankfully all of the data you need is in the SQL Database, specifically in the LcsCDR database. /****** – Author: Richard…
Recover a VVX Phone after a failed upgrade
So no one can tell me why this has happened yet and it appears as though the problem has been present for several weeks and nothing from Polycom but there is a problem with the 5.7.1 CAB files that are…
Planning for Shared Line Appearance in Skype for Business
The undocumented capacity planning guides for Microsoft Skype for Business Shared Line Appearance.
Quick Tip: Beware of the Undocumented Features
Sometimes you are just blown away by the simplicity of a problem. I’m going to let pictures do all of the talking on this. All you need to know is environment is Polycom VVX Phones. Before feature.presence.enabled=”0″ Syslog from VVX…
Quick Tip: Polycom VVX, Pin Auth, Login Names
Another day and another odd ball issue with Skype for Buiness and Polycom VVX Phones. So hopefully this helps someone along the way. Scenario So I have an existing common area phone that is attempting to pin auth into a…
Quick Tip: Finding SimRing Settings in the Database
In this scenario we have a user who is having his/her phone SimRing to an endpoint (such as their mobile device) yet the client doesn’t show any SimRing turned on. How can you verify in the database what is setup…
Quick Tip: Polycom VVX Phones & Configured Source Preference
Another day and another odd ball item when it comes to desk phones. I don’t think this one is on Polycom in particular but it’s interesting none the less. Background Info One of the really neat features of a Polycom…
Quick Tip: AT&T U-verse modem breaks Skype for Business/Lync
Problem: Audio Distortion Problems This one comes via Rob (one of our support team members at Time2Market) who ran across this gem of a problem. We had a support ticket that calls to a single person was failing and having…
Quick Tip: Moving RTCReplicaRoot Share
Let’s start by issuing the following disclaimers. Warning #1. This is not supported in production environments. You should use at your own risk and should test/validate before implementing. I’m not responsible for anything you break. Warning #2. This procedure has…